Reasons Why Customers Love SERVPRO

6/7/2024 (Permalink)

The love is mutual between us and our customers!

Over the past 25 years, thousands of customers have chosen and trusted SERVPRO of Holland / West Ottawa County with their cleanup and restoration needs. Our customers love us for numerous reasons, stating a few below.

Customer Care

Our team has a customer-centric mindset, focusing on you and your needs. If you ever experience water damage, fire damage, or any other disaster to your home or business, SERVPRO of Holland / West Ottawa County professionals are Here to help® put your life back together. From your first call to us, to the end of the job, we are with you every step of the way.

We know many of you have never dealt with water damage or fire damage before, but we have, so leave the stress to us. Our Restoration Technicians are extremely knowledgeable and will communicate with you and educate you on the entire process. Creating happy customers is a top priority for us.

Here to Help®

We understand, we're the company you don't want to have to call, but when disaster does strike your home or business, you're happy we're around. We take pride in restoring versus replacing when we can and specializing in returning your property to preloss condition.

Insurance Claims Ease

When disaster strikes your business or home, emotions are high. We understand that this can be extremely stressful and overwhelming time. Having an easier insurance claims process is vital. To help ease a little bit of the added stress, our Restoration Technicians work directly with your insurance company to help facilitate, navigate, manage, and coordinate the necessary paperwork for a more streamlined experience and process.

Has a disaster struck your home or business? SERVPRO of Holland / West Ottawa County is just a phone call away, 616-396-8180. No matter if it's a holiday or not, we are Here to help® 24/7, 365

Are You Ready for Whatever Happens at Your Holland Facility?

1/4/2024 (Permalink)

Take the time to be "Ready for whatever happens."

It is estimated that up to 50% of businesses that close due to a disaster never reopen.  Of those that reopened, the majority had some type of response plan in place.  That's where SERVPRO of Holland / West Ottawa County can help you be prepared for the "what if".  We off a no cost / no strings attached assessment of your facility.  We have a passion for helping business owners and facility managers be prepared before disaster strikes.

95% of disasters affecting regular business operations are internal or man-made, such as a fire or internal flooding.  The SERVPRO Emergency READY Profile® (ERP) helps minimize business interruption and associated revenue loss.  It also can potentially save thousands of dollars in secondary damages.  It is purposely designed to contain only the critical information needed in the event of an emergency such as, shut-off valve locations, electrical panel locations, important areas, and priority contact information.

If you're ready to plan ahead, give SERVPRO of Holland / West Ottawa County a call, 616-396-8180. We're always Here to help®

Thoroughly Impressed Customer in Holland, MI

6/8/2023 (Permalink)

5-star service is what we strive for!

At SERVPRO of Holland / West Ottawa County we recognize the stress and worry that comes with water, fire, or mold damage and the disruption it causes your life and home.  Our goal is to help minimize the interruption and quickly make it "Like it never even happened.®"  We strive for exceptional customer service and a recent customer testimonial put a smile on our faces knowing we hit the mark!

"This was our first experience with SERVPRO and it was the absolute best that any homeowner could hope for!  Dave Stratton and Trenton were awesome! Very thorough, professional, and courteous! Dave explained very thoroughly step-by-step the entire process and gave a good tutorial on what he had to do and how the equipment functioned.  I'm glad he and Trenton are the one's handling our home.  I hope not to have to use these services again...LOL...but if I had to I would use SERVPRO again and request Dave and Trenton if that were possible.  Thanks again Dave and Trenton!" - Mark

"PRO" is in our name for a reason.  If you experience fire, water, or mold damage in your Holland home or business, call SERVPRO of Holland / West Ottawa County, 616-396-8180, we are Here to help® 24/7

Our People Make The Difference

3/9/2022 (Permalink)

SERVPRO of Holland / West Ottawa County, we are Here to Help®

When it comes to disaster recovery, we are not the only company in town, but there's a reason why so many homeowners and businesses choose SERVPRO of Holland / West Ottawa County to recover from water, fire, storm, mold or flood damage.  

We Invest In Our Employees

SERVPRO of Holland / West Ottawa County invests in having the most knowledgeable employees in the business.  Educating our team is a high priority.

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industry.  Our technicians study these high standards and best practices in water restoration, fire restoration, mold remediation, and other cleaning and restoration courses.  These courses help them to be well-prepared to handle any disaster quickly and effectively.

Employee Certification Training

The SERVPRO HeroReady Production Technician learning path is a self-paced program designed for technicians to further their knowledge and training in crew training, fire restoration, water restoration, and advanced structural drying.  Certification is awarded after successful completion of course materials and exam.

From initial and ongoing training, rest assured our professionals are equipped with the knowledge to restore your property.  If your property suffers water, flood, storm, fire, or mold damage, know you're in good hands with the SERVPRO of Holland / West Ottawa County team.

SERVPRO of Holland / Ottawa County has the training and expertise to help make your damage "Like it never even happened." Call us today, 616-396-8180

Delighted Customers in Spring Lake

11/22/2021 (Permalink)

SERVPRO of Holland / West Ottawa County is your local restoration experts.

At SERVPRO of Holland / West Ottawa County we understand the stress and worry that comes with water, fire or mold damage and the disruption it causes your life and home or business.  Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  The following is a recent customer testimonial:

"All aspects of this job were done exceedingly well.  Great company and superior employees.  We have such regard for the excellent work and professional demeanors of SERVPRO personnel who cleaned our condo!  Thank you." - Anne

If you've experienced fire, water or mold damage in your Spring Lake home or business call SERVPRO of Holland / West Ottawa County, 616-396-8180, we are Here to Help® 24/7/365

Biohazard and Sewage Emergency Tips for Zeeland

11/8/2021 (Permalink)

This Zeeland home was affected by flooding.

The two most common biohazard scenarios are sewer backups and flood water for your Zeeland home or business.  Biohazard contaminants should be considered very dangerous.  SERVPRO of Holland / West Ottawa County technicians have the training, protective gear, and specialized equipment necessary to safely clean and restore this type of contamination.  

After sewage or biohazard contamination in your home or business, your focus should be safety.  The following are some do's and don'ts after calling SERVPRO of Holland / West Ottawa County for help.

What to Do After a Contamination:

• Stay out of affected areas.
• Call emergency service personnel if the situation is life-threatening.
• Treat all bodily fluids as if they are contaminated.
• Turn off HVAC system if there is sewage damage.

What Not to Do After a Contamination:

• Don't leave wet fabrics in place.  Hang furs and leather goods.
• Don't leave books, magazines, or other colored items on wet carpet or floors.
• Don't use your household vacuum to remove water.
• Don't use TV or other household appliances.
• Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

SERVPRO of Holland / West Ottawa County is Here to Help® 24/7/365, 616-396-8180

IICRC Firm Servicing Grand Haven, MI

9/9/2021 (Permalink)

Our technicians are IICRC Certified.

SERVPRO of Holland/West Ottawa County is a Certified IICRC Firm.  The Institute of Inspection Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification for restoration companies.  IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations or arbitration.

IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration, and mold remediation.  These standards take years to develop and require coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

The water damage restoration field changes rapidly with advancements in technology and science, so every five years the standards are reviewed and updated to evolve and keep pace with the industry.

Has your Grand Haven home suffered water or mold damage?  Call SERVPRO of Holland/West Ottawa County, 616-396-8180, we are Here to Help®!

Mold Remediation versus "Mold Removal" for your West Olive Home or Business

9/9/2021 (Permalink)

Mold-infested drywall after a house fire.

Some restoration companies advertise "mold removal" and even guarantee to remove all mold.  This is a major misconception.  Since microscopic mold spores exist naturally almost everywhere, indoors and out, removing all mold from a home or business is impossible.

A qualified restoration company like SERVPRO of Holland/West Ottawa County understands the science behind mold and its growth.  Our technicians have the training and expertise to remediate the mold in your West Olive home or business.  Mold remediation focuses on getting mold levels back to normal/natural levels.

No mold damage is the same and they each require a unique solution, but the general process stays the same.

Step 1 - Emergency Contact: 616-396-8180

Step 2 - Inspection and Mold Damage Assessment

Step 3 - Mold Containment

Step 4 - Air Filtration

Step 5 - Removing Mold and Mold-Infested Materials

Step 6 - Cleaning Contents and Belongings

Step 7 - Restoration

Learn more about our mold remediation process.

Signs of mold in your home or business?  Call SERVPRO of Holland/West Ottawa County today, 616-396-8180

Prepare to Protect this Month

9/1/2021 (Permalink)

September: National Preparedness Month

Ready.gov puts together a different theme every September for National Preparedness Month (NMP).  This year's theme is "Prepare to Protect. Preparing for disasters is protecting everyone you love."  They have also come up with weekly themes that your family can focus on.

Week 1: Make A Plan

Talk to your friends and family about how you will communicate before, during, and after a disaster.

Week 2: Build A Kit

Gather supplies that will last for several days after a disaster for everyone living in your home.  Don't forget to consider the unique needs each person or pet may have in case you have to evacuate quickly.

Week 3: Low-Cost Prep

Limit the impacts that disasters have on you and your family.  Know the risk of disasters in your area.  Learn how to make your home stronger in the face of storms and other common hazards.  Check your insurance coverage to make sure it is up-to-date.

Week 4: Teach The Youth

Talk to your kids about preparing for emergencies and what to do in case you are separated.  Reassure them by providing information about how they can get involved.

If a disaster strikes your home in Coopersville, call SERVPRO of Holland/West Ottawa County, 616-396-8180, we are Here to Help®

Specially Formulated Cleaning Products

8/19/2021 (Permalink)

With state of the art cleaning products, we are Here to Help

As your local mitigation, remediation, and restoration company, SERVPRO of Holland/West Ottawa County carries a variety of professional cleaning products to properly clean your Holland home or business.  We do not use the same cleaners that you can purchase in a store.  SERVPRO® Industries have scientists on staff that formulate products that are designed exclusively for our franchise.  You can be assured that the most effective products are being used to take care of your loss.

Our products are used to decontaminate, deodorize, clean leather and wood, general cleaning, and much more.  Each of our products are labeled and specify proper cleaning use.  For our customers' comfort and knowledge our technicians carry a Safety Data Sheet per product.

We ensure thorough cleaning is maintained throughout each job because we think of your property as our own.

SERVPRO of Holland/West Ottawa County is available 24 hours a day, 7 days a week, 365 days a year.  We are a highly trained water, fire, mold, and biohazard restoration company with many services not typically covered by other restoration companies.

Our SERVPRO Professionals are highly trained in property mitigation, remediation, and restoration.  From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property.

Call SERVPRO of Holland/West Ottawa County today for your cleaning, mitigation, and remediation needs, 616-396-8180

Reasons to Rely on SERVPRO for Large Loss Response

3/10/2021 (Permalink)

No matter the size of your loss, SERVPRO of Holland/W. Ottawa County is Here to Help!

In the event of a major fire, flood or storm in West Michigan, commercial property owners may obtain a faster and more professional response from a local franchise of a national restoration company.  The following are a few reasons to choose SERVPRO of Holland/W. Ottawa County to handle catastrophic loss:

1. Multitude of Franchise Locations. SERVPRO has over 1,700 franchise locations.  This means that the closest professionals can arrive on-site in four hours or less.  In the event of widespread damage such as flooding or storm damage, additional experts and equipment may report from nearby locations.
2. National Corporate Support. The backing of one of the nation's leading mitigation and restoration companies enables local franchises to be better trained and equipped than most independent companies.  Insurance jobs are only offered to locations that satisfy all of the requirements of a 21-point Participation Agreement.  This requirement and company-wide services, such as the Claims Information Center, elevate the standard of service and make SERVPRO the right choice in the event of a catastrophic loss.
3. Industry-Leading Standards. SERVPRO is also a certified school for the Institute of Inspection Cleaning and Restoration Certification (IICRC).  Each franchise must employ at least one technician who specializes in a particular area, such as water damage, to maintain certification.  IICRC requires technicians to obtain continuing education credits to ensure that they keep up with current best practices in the restoration and mitigation fields.  This means the work performed by these employees should be up to the highest standards in the industry.

No Job Is Too Large for SERVPRO of Holland/W. Ottawa County.  Call us today with your large loss, 616-396-8180

Here to Help

11/27/2020 (Permalink)

Our IICRC Certified technicians are Here to Help

If you have ever experienced a loss to your home or business, you know how worrisome it can be.  More often then not, one of the first things you want to know is how the situation is going to get resolved.  One of our main priorities at SERVPRO of Holland/W. Ottawa County is that our customers know and understand exactly what we are going to do to restore their home or business.  Our IICRC Certified technicians are trained to keep customers updated and answer any questions they may have.  Since restoration can be a complex process, we want to ensure that our customers know exactly what we are doing and why we are doing it. We will be with you every step of the way.

If you experience a loss to your business or home, we are Here to Help.  You and your property will be in good hands; call SERVPRO of Holland/W. Ottawa County so we can make it "Like it never even happened." 616-396-8180

Winter Weather Worries

11/27/2020 (Permalink)

The ice on the hardwood floor was caused by a burst pipe in freezing temperatures

Winter weather can bring more issues than just icy roads and sidewalks to shovel.  Living in Michigan we are at risk for frozen pipes, which can create a significant disaster to your home or business.

Frozen pipes occur when exposed to cold weather, such as those outside your house, or in areas such as attics, garages, basements, or kitchen cabinets.  A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused from the backflow of pressure between the water source and the blockage.

If winter weather casues water damage to your property or business, SERVPRO of Holland/W. Ottawa County is only a call away, (616) 396-8180!  Our IICRC Certified technicians have the knowledge, equipment and experience to restore your property "Like it never even happened."

Advanced Technology and Techniques

9/14/2020 (Permalink)

Hardwood Floor Drying Mats at Work at a Local Residence

Major advancement has been seen in technology and techniques used in the restoration industry the past few decades.  These advancements allow SERVPRO of Holland/W. Ottawa County professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure and monitor moisture levels.

• Infrared cameras can help detect water through a wall, ceiling, or floor making for a more thorough water removal.
• Sensitive moisture detectors, hygrometers, and other meters measure the extent or moisture saturation.

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the majority of water from your property.

• Submersible and gas-powered pumps for continuous pumping of high-level water.
• Truck-mounted and portable extraction units efficiently remove water.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls and floors.  Proper drying helps to prevent swelling and warping of floors, walls and furniture.

• High-speed air movers prompt moisture to evaporate at a faster rate.
• Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often cause intense odors.  The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

• Air scrubbers remove airborne particles and contaminants.
• Thermal foggers and deodorization agents control odors.

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

• Deodorization products control odors from excessive moisture.
• Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Call SERVPRO of Holland/W. Ottawa County today if you have experience water damage in your residence or business, (616) 396-8180

A New Clean

9/14/2020 (Permalink)

Make sure your customers know that you were Certified: SERVPRO Cleaned with our window shield

The COVID-19 pandemic has changed what it means to be clean.  This is why SERVPRO launched Certified: SERVPRO Cleaned.  It is a defensive cleaning program that we offer to commercial locations to address the current COVID-19 global pandemic.  It is a level of clean that goes far beyond carpet or janitorial cleaning.  It is a proactive viral pathogen cleaning.  When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you've selected a higher cleaning standard.

Many local municipalities are being proactive and have SERVPRO of Holland/W. Ottawa County fog their facilities weekly with our SERVPROXIDE, which is a hospital-grade disinfectant that has demonstrated effectiveness against similar viruses.

We are here to help your business reopen as soon as possible; call SERVPRO of Holland/W. Ottawa County for a consultation today, (616) 396-8180

September: National Preparedness Month

9/1/2020 (Permalink)

"Disasters Don't Wait. Make Your Plan Today."

Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month to promote the importance of family and community disaster planning.  This year's theme is "Disasters Don't Wait.  Make Your Plan Today."  FEMA provides easy-to-use disaster planning guidelines, while home and business owners both can take advantage of free tools like the SERVPRO READY app.  Pertinent contact and property information is electronically stored in the app and can be accessed with a mobile device in seconds if a disaster strikes.  Local business owners can take an additional preparedness step by designating SERVPRO of Holland/W. Ottawa County as their disaster mitigation and restoration provider.  Our SERVPRO professionals will administer a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile (ERP) to be stored in the READY app.  We want you to be "Ready for whatever happens."

Eager to start your READY profile?  Call us today, (616) 396-8180.

Coronavirus Safety

3/13/2020 (Permalink)

The World Health Organization has officially declared the Coronavirus a pandemic. In light of this situation, we have developed specific steps to assist with managing the illness. Our crew can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

There are ways that you can personally help keep your household safe:

• Clean hands at the door and at regular intervals
• Create habits and reminders to avoid touching your face and cover coughs and sneezes
• Disinfect surfaces like doorknobs, tables, and handrails regularly
• Increase ventilation by opening windows or adjusting air conditioning
• Limit interaction with other people
• Limit attending large gatherings

Commercial facilities should focus on keeping these areas disinfected:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets/Rugs
• Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Do not hesitate to reach out if you have any questions or if we can help in any way.

SERVPRO of Holland/W. Ottawa County: 616-396-8180

Please see these links regarding additional information on COVID-19:

https://www.cdc.gov/coronavirus/2019-nCoV/summary.html

https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Holiday Season Safety

11/18/2019 (Permalink)

The holidays are right around the corner, and that means that you are probably starting to put up some decorations. Although making your house look colorful and festive is fun, it comes along with its own set of dangers. Here are some ways to protect your family and home this holiday season:

• Inspect electrical decorations for damage before use. Any damage can easily result in serious shock or fire.
• Do not overload electrical outlets. Also, do not plug high-wattage appliances into power strips.
• Never connect more than three strings of incandescent lights. More than that could blow a fuse and possible cause a fire.
• Water your tree daily. Dry trees are a serious fire hazard.
• Keep combustibles at least three feet from heat sources. A heat source too close to a decoration factor in half of home fires that began with decorations according to the NFPA.
• Protect cords from damage.
• Check decorations for certification label.
• Stay in the kitchen when cooking. Unattended cooking equipment is the leading cause of home cooking fires according to the NFPA.
• Turn off, unplug, and extinguish all decorations when going to sleep or leaving the house.

Follow these tips to help ensure that you have a safe holiday!

Preventing Frozen Pipes

11/4/2019 (Permalink)

Winter is approaching and that means that the possibility of experiencing a frozen pipe is on the rise. Each year, many homeowners in West Michigan fall victim to frozen pipes resulting in extensive water damage. The pipes that are the most at risk are those in unheated interior spaces such as basements, attics, and garages. Depending on how cold it gets, all pipes can be at risk of freezing. Here are some great tips to prevent frozen pipes:

- Purchase and apply pipe insulation.

- Open cabinets to allow warmer air to circulate around the plumbing.

- Let faucets drip. Running water helps prevent pipes from freezing.

- Keep the heat on at all times.

- Add insulation to attics, basements, and crawl spaces.

If you go away on a winter vacation, be sure to have somebody check in on your home regularly. A pipe break can happen at any moment and the longer it sits, the more damage is done. If you do experience a frozen pipe and do not know where it is or are unable to thaw it, call a licensed plumber.

Gutter Cleaning Tips

10/29/2019 (Permalink)

It is that time of the year again. Fall brings with it a variety of projects that need to get done. Those projects may include raking the yard, blowing out the underground sprinkling, winterizing the swimming pool, placing the plow sticks, and more. One project that should surely be on the list is cleaning your gutters. Having clean gutters heading into winter will help prevent your home from experiencing water damage from ice buildup. Here are some tips to get your gutters winter ready:

1. Safety first. Always make sure that you place the ladder on a sturdy surface. Ladders can easily shift on landscaping rocks and create a serious fall hazard.

2. Wear work clothes since cleaning gutters is a dirty job.

3. Use a small plastic scoop or shovel to remove debris from your gutters.

4. Spread a tarp underneath your workspace to collect the gun and protect your lawn and landscaping.

5. Once clean, use a garden hose to flush the gutters and downspouts of any remaining debris. This will also show you if you have any leaks.

6. Repair any portions of the gutters that are damaged.

Emergency Ready Profile

10/7/2019 (Permalink)

If you own or manage a commercial facility, it is very important to know where your utility shutoffs are and who to call should something happen. In light of this, we offer a complimentary tool known as an Emergency Ready Profile. This is a free service where a representative from our franchise will come out and take pictures of your utility shutoffs, write down locations, collect vendor information, and more that will be housed in your own personalized online profile. This profile can be accessed by computer, smartphone, and even printed off. This tool is not only useful in organizing the important information about your facility should something happen, but can also be used as a training tool for new employees. This free service ensures that everything you need to know about your facility is at your fingertips. If you are interested in having one done for your facility, give us a call at:

616-396-8180

Understanding The Process

9/9/2019 (Permalink)

If you have ever experienced a loss to your home or business, you know how worrisome it can be. Often then not, one of the first things you want to know is how the situation is going to get resolved. One of our main priorities is that our customers know and understand exactly what we are going to do to restore their home or business. Our technicians are trained to keep customers updated and answer any questions they may have. Since restoration can be a complex process, we want to ensure that our customers know exactly what we are doing and why we are doing it. If you experience a loss to your home or business, we are here to help! Your property will be in good hands.

Be Prepared

9/4/2019 (Permalink)

There is nothing more frustrating than experiencing a loss to your home or business and having no idea what to do. It is best to have a clear cut plan to help you make it through this difficult time. If you are a business owner, not being prepared for a loss could mean much more down time than if you were prepared. Ensure that those onsite know who your contractors are and who they need to call should something happen. If you are a homeowner, take extra steps to prevent a loss such as having a battery backup for your sump pump should you experience a power outage. We recommend to all of our customers to have a precise plan for what they will do should disaster strike.

There When You Need Us

8/5/2019 (Permalink)

When disaster strikes, it usually isn't at a time that is convenient. Nobody likes to wake up in the middle of the night to their home filled with water. Nobody likes to get that phone call from their opening manager that their business is flooded. If you have ever experienced this, we are here to help. We have somebody on call 24/7 so that you are always able to speak with a real person and receive immediate response if necessary. Our crews have extensive experience with immediate dispatch to prevent further damage to your home or business. If you encounter a loss that is an emergency and needs to be addressed now, we are just a call away. We truly are faster to any size disaster.

Oh Christmas Tree

11/26/2018 (Permalink)

Christmas tree season is upon us!

Most people begin setting dates to shop for their tree shortly after Thanksgiving. The tree farms grow busier and busier, and you begin seeing trees on top of cars going down the road. The local supermarkets have shelves packed full of lights and holiday music is in the air. 

Christmas trees, although festive and pretty, bring along some extreme dangers. It is not uncommon during the holiday season for families to experience Christmas tree fires. Here are some tips on how to avoid these disasters:

- Always re-cut the trunk at least one inch from the bottom and drill a hole in the middle to allow the tree to absorb water and stay healthy.

- Keep your tree away from heat sources. These can include space heaters, fireplaces, wood stoves, televisions, computer monitors, and more. 

- Do not put too many strands of lights on your tree. The rule of thumb is a maximum of three plugs per extension cord. 

- Always make sure your tree has water! A Christmas tree fire is much more likely when your tree is dry. 

If you do experience a tree fire, we are here to help. Our highly trained technicians are not strangers to these kinds of situations. You can trust us to be there for you in your time of need.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (616) 396-8180

Broken Pipes

11/21/2018 (Permalink)

As winter approaches, the fear of frozen and broken pipes are on the minds of many homeowners and maintenance people. These fears are a reality for many individuals who have faced severe damages in the past. When it comes to sudden disasters, it is all about response time. When a school or a manufacturer experiences extensive water damage, it has the ability to put them out of commission for an extended period of time. This is especially harmful to businesses as their profit is reliant on being open. 

If you need help NOW, call SERVPRO of Holland/West Ottawa County. We are available 24/7, 365 days a year. If the thought of dealing with your insurance provider has you stressed out even more, don't worry! We will work with your insurance company to help make everything run as smooth as possible. 

Have Water or Flood Damage?
Call Us Today – (616) 396-8180

Cleaning Your Gutters

11/5/2018 (Permalink)

As the Fall season comes to a close, the leaves begin to fall faster than ever. What does this result in? You guessed it, clogged gutters. So how important is it to make sure your gutters are clean? We will tell you, very. Your gutters can become full of leaves and sticks, creating numerous issues. Clogged gutters begin to hold standing water. As the temperature outside drops, this water can freeze and expand. This can easily lead to gutter repair or replacement over night. If water is unable to successfully drain from your roof, it can also begin to seep into your foundation, walls, and attic. For those of you who may experience this unfortunate situation, we have the ability to solve your problem before more arise. If you have water damage to your home or business, we are here to help. 

Make sure your gutters are clean and can successfully drain water, even if this means calling a professional. If you do experience water damage, give us a call. We will come running. 

Have Water or Flood Damage?
Call Us Today – (616) 396-8180

The Holidays

10/17/2018 (Permalink)

With the holiday season looming around the corner, the amount of house fires begin to increase. This is often due to cooking, space heaters, fireplaces/wood stoves, and decorations such as candles. These different factors play a huge part in the spike in house fires around the holidays. It is very important to take many precautions in order to prevent house fires. A few are as follows:

1. Do not cook when you have been drinking or are very tired
2. Plug space heaters directly into outlets and not into extension cords or power strips
3. Have your fireplace/wood stove inspected every year and cleaned when needed
4. Do not sleep with lit candles or put candles on your Christmas tree

Even though homeowners take many precautions, accidents do still happen. When disaster strikes, have a company on speed dial that you can trust. SERVPRO of Holland/W. Ottawa County has highly trained technicians with the skills and equipment needed to be there in your time of need. We deal with many house fires around the holidays and have experience in all different circumstances and parts of the restoration process.

Have Questions? Call Us Today – (616) 396-8180

Moisture & Mold

9/18/2018 (Permalink)

West Michigan has received plenty of storms and heavy rain this summer. All of the flooding and high humidity has left homes and businesses in need of water extraction and drying. The severity of water damage to buildings throughout the summer have ranged from water pouring through windows and flooding basements, to small roof leaks. No matter the size, call SERVPRO of Holland/W. Ottawa Co. if you are unsure if you can successfully dry your home or business. Even the smallest amount of water or moisture can begin to produce mold. Mold has the ability to spread and generate serious health concerns if not remediated promptly. Our technicians are trained professionals with the knowledge and equipment needed to remediate your mold problem and ensure safety. 

If You See Signs of Mold, 
Call Us Today – (616) 396-8180

National Preparedness Month

8/31/2018 (Permalink)

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. It is very important as a business owner that you are prepared for whatever may happen. Disasters can take a toll on your business and heavily impact finances and the ability to stay open. You have the tools at your finger tips to be prepared and maximize your chances of recovery after an emergency or disaster by using these three steps:

-Plan to stay in business
-Encourage your employees to become ready
-Protect your investment

We must work together as a team to ensure that our families, businesses, places of worship and neighborhoods are ready. At Ready.gov/business,
companies can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency. You
can also contact SERVPRO of Holland/W. Ottawa Co. to find out more on how to be ready when disaster strikes with the Emergency READY Program®.