Recent Posts

Reasons Why Customers Love SERVPRO

6/7/2024 (Permalink)

The love is mutual between us and our customers!

Over the past 25 years, thousands of customers have chosen and trusted SERVPRO of Holland / West Ottawa County with their cleanup and restoration needs. Our customers love us for numerous reasons, stating a few below.

Customer Care

Our team has a customer-centric mindset, focusing on you and your needs. If you ever experience water damage, fire damage, or any other disaster to your home or business, SERVPRO of Holland / West Ottawa County professionals are Here to help® put your life back together. From your first call to us, to the end of the job, we are with you every step of the way.

We know many of you have never dealt with water damage or fire damage before, but we have, so leave the stress to us. Our Restoration Technicians are extremely knowledgeable and will communicate with you and educate you on the entire process. Creating happy customers is a top priority for us.

Here to Help®

We understand, we're the company you don't want to have to call, but when disaster does strike your home or business, you're happy we're around. We take pride in restoring versus replacing when we can and specializing in returning your property to preloss condition.

Insurance Claims Ease

When disaster strikes your business or home, emotions are high. We understand that this can be extremely stressful and overwhelming time. Having an easier insurance claims process is vital. To help ease a little bit of the added stress, our Restoration Technicians work directly with your insurance company to help facilitate, navigate, manage, and coordinate the necessary paperwork for a more streamlined experience and process.

Has a disaster struck your home or business? SERVPRO of Holland / West Ottawa County is just a phone call away, 616-396-8180. No matter if it's a holiday or not, we are Here to help® 24/7, 365

Why Commercial Facilities Choose SERVPRO After Disaster Strikes

5/17/2024 (Permalink)

Trust the PROs with your disaster.

"Completely satisfied with final result of project. Josh was very good at communicating scope and status. Anthony, as the primary contact day-to-day, was awesome. The entire crew very friendly." - Steve

In the words of a previous satisfied customer, you can see that SERVPRO of Holland / West Ottawa County has great communication, is efficient, and friendly during your commercial loss. We helped this manufacturer with a large water damage restoration and fire damage restoration. An electrical panel in their production warehouse caught fire and was extinguished with their fire suppression system and local fire department. The mass amount of water made oil pits under machines overflow, causing oil to flow throughout the production warehouse, as well as sections of their offices, break room, conference room, bathrooms, and utility closet. The area around the electrical panel was heavily affected by smoke particulate, soot, heavy odor, and fallen debris. The timeframe of the scope of this restoration was projected for 10 to 14 days from project start date. Our Restoration Technicians were able to finish the whole project in just nine days.

If your commercial facility has suffered major water damage or fire damage, trust the PROs at SERVPRO of Holland / West Ottawa County. Call today for an inspection, 616-396-8180, we are Here to help® 24/7

PSA For Old Victorian Homeowners!

4/11/2024 (Permalink)

Make sure the wiring in your home is up to code.

Old Victorian homes have so much beauty and character but come with many quirks if renovations have not been done throughout the years. This beautiful Victorian was built in 1877 with the oldest type of wiring system that can be found in a home, knob-and-tube. This type of wiring becomes dangerous when the wire insulation has worn away, when installation practices were poor, or when covered with building insulation. One of these knob-and-tube wires was the source of the fire damage in this home.

If your home has older wiring, have a licensed electrician look for any possible hazards to minimize the risk of your home suffering fire damage.

If fire or smoke damage affect your home, call SERVPRO of Holland / West Ottawa County for an inspection and assessment, 616-396-8180. We are trained in fire damage restoration and are always Here to help®

Are You Ready for Whatever Happens at Your Holland Facility?

1/4/2024 (Permalink)

Take the time to be "Ready for whatever happens."

It is estimated that up to 50% of businesses that close due to a disaster never reopen.  Of those that reopened, the majority had some type of response plan in place.  That's where SERVPRO of Holland / West Ottawa County can help you be prepared for the "what if".  We off a no cost / no strings attached assessment of your facility.  We have a passion for helping business owners and facility managers be prepared before disaster strikes.

95% of disasters affecting regular business operations are internal or man-made, such as a fire or internal flooding.  The SERVPRO Emergency READY Profile® (ERP) helps minimize business interruption and associated revenue loss.  It also can potentially save thousands of dollars in secondary damages.  It is purposely designed to contain only the critical information needed in the event of an emergency such as, shut-off valve locations, electrical panel locations, important areas, and priority contact information.

If you're ready to plan ahead, give SERVPRO of Holland / West Ottawa County a call, 616-396-8180. We're always Here to help®

Water Damage at Grand Haven, MI School

6/8/2023 (Permalink)

Water damage on the weekend? SERVPRO of Holland / West Ottawa County is Here to help® 24/7!

As a Facilities Director for a school district, water damage to one of your buildings can be particularly devastating.  Not only is there the damage itself that needs repaired quickly, but there's the disruption to the students and teachers.  SERVPRO of Holland / West Ottawa County professionals are prepared to evaluate your water-damaged property quickly.

The Facilities Director for this elementary school in Grand Haven was able to stay calm after a pipe broke in the mechanical attic on a Saturday afternoon, flooding the attic and affecting four rooms below.  The school district has an Emergency Ready Plan (ERP) in place with us so they knew exactly where the main water shut off valce was, helping to reduce the severity of the damage.

An Emergency Ready Plan (ERP) is a no-cost assessment of your facility, a concise Profile Document that contains only the critical information needed in the event of an emergency, and a guide to help you get back into your building following a disaster.  With our Emergency Ready Plan (ERP), your facility will be able to minimize interruption because you'll know what to do and what to expect if any-sized disaster strikes.

You can stay a step ahead of unexpected disasters by having a plan of action in place before you need it.  Call SERVPRO of Holland / West Ottawa County today to schedule your ERP appointment, 616-396-8180

Thoroughly Impressed Customer in Holland, MI

6/8/2023 (Permalink)

5-star service is what we strive for!

At SERVPRO of Holland / West Ottawa County we recognize the stress and worry that comes with water, fire, or mold damage and the disruption it causes your life and home.  Our goal is to help minimize the interruption and quickly make it "Like it never even happened.®"  We strive for exceptional customer service and a recent customer testimonial put a smile on our faces knowing we hit the mark!

"This was our first experience with SERVPRO and it was the absolute best that any homeowner could hope for!  Dave Stratton and Trenton were awesome! Very thorough, professional, and courteous! Dave explained very thoroughly step-by-step the entire process and gave a good tutorial on what he had to do and how the equipment functioned.  I'm glad he and Trenton are the one's handling our home.  I hope not to have to use these services again...LOL...but if I had to I would use SERVPRO again and request Dave and Trenton if that were possible.  Thanks again Dave and Trenton!" - Mark

"PRO" is in our name for a reason.  If you experience fire, water, or mold damage in your Holland home or business, call SERVPRO of Holland / West Ottawa County, 616-396-8180, we are Here to help® 24/7

Outdoor Fire Pit Safety For Your West Olive, MI Home

6/1/2023 (Permalink)

Be safe this summer!

Summer weather is here, which means backyard barbeques and bonfires.  Before lighting up an inferno, check out these fire pit safety tips to keep you and your West Olive home safe.

  • Check wind conditions - before setting a blaze to your fire pit, check the local weather conditions.  Do not use your fire pit if it is unusually windy, which can make it difficult to light the kindling or could blow sparks to surrounding brush or structures, potentially starting a fire.
  • Build the fire in the open - never light your fire pit when it is underneath the overhang of a building or beneath trees.  Make sure to keep the immediate surrounding area clear of yard waste and other flammable materials.  Sparks can blow out of the fire and ignite nearby structures, dry wood, or leaves, which could lead to a fire emergency.
  • Never burn construction lumber - to fuel your fire, use wood from around your home or seasoned hardwood kindling and logs.  Never use construction materials such as plywood, MDF, pressure-treated boards and posts, or chemically treated wood pallets.  These are treated with chemical resins, adhesives, and other substances that emit toxic fumes when burned.
  • Be ready to extinguish flames - keep a fire extinguisher, garden hose, or bucket of water nearby to extinguish the fire in case of an emergency.  A shovel is handy as well to smother the flames by throwing dirt on them.
  • Never leave a fire unattended - even when the fire has died down and only glowing embers remain, do not leave your fire unattended.  Tiny flames are still a potential threat as they can rekindle a fire.  Make sure to pour water over live embers and turn logs to make sure all sides have stopped burning.

If your home experiences fire damage, call SERVPRO of Holland / West Ottawa County, we are Here to help®, 616-396-8180

When Water Damage Strikes Your Allendale, MI Home or Business

2/3/2023 (Permalink)

When water damage strikes, call SERVPRO of Holland / West Ottawa County. We're Here to Help®

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage to your Allendale business or home.  Within four hours of receiving an emergency loss notification, a SERVPRO of Holland / West Ottawa County professional will be on-site to help ensure your water damage is handled correctly by completing the following steps.


SERVPRO of Holland / West Ottawa County professionals will inspect the affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency Services

SERVPRO of Holland / West Ottawa County professionals will take steps to help protect your home or business, as well as property and other contents, from further damage by extracting the excess water and preparing the area for drying.  They will explain the needed emergency services to you step-by-step.


To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Holland / West Ottawa County professional will monitor the drying process.  The updates will be consistently communicated with you.

Restoration Services

SERVPRO of Holland / West Ottawa County professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents.  A final walk-through of the jobsite will be conducted with you to help ensure the property was returned to its preloss condition.

Dealing with water damage at your property? Call SERVPRO of Holland / West Ottawa County, 616-396-8180.  We can make it, Like it never even happened.®

Preventing a Garage Fire at Your Spring Lake, MI Home

6/10/2022 (Permalink)

This Spring Lake home was part of the statistic.

According to the U.S. Fire Administration and FEMA, there are 6,600 garage fires in homes every year, with the leading cause as electrical malfunction.  The following are some prevention tips to keep your Spring Lake home safe from a garage fire:

  • Store oil, gas, paint, propane, and varnishes in a shed or building away from your home.
  • Keep items that can burn on shelves away from appliances.
  • Plug only one charging appliance into an outlet.
  • Do not use an extension cord when charging an appliance.
  • Install:
    • A 20-minute fire-rated door that is self-closing and self-latching from the garage into the house.
    • If you have living space above the garage - a ceiling made with 5/8-inch Type X gypsum board.
    • If a wall attaches the garage to your home - a wall with 1/2-inch gypsum board.
    • If you have attic access from the garage - an attic hatch cover.
    • A heat alarm, not a smoke alarm, in your garage.  The heat alarm will sound if the temperature rises too high.

If your home has experienced a garage fire, call SERVPRO of Holland / West Ottawa County today for an estimate, 616-396-8180

Lightning Safety for Allendale, MI Residents

6/1/2022 (Permalink)

National Lightning Safety Awareness Week: June 19-25, 2022

June 19-25th is National Lightning Safety Awareness Week.  Back in 2001 it was started to call attention to lightning being an underrated killer.  Since starting the week of awareness, U.S. lightning fatalities have dropped from roughly 55 per year to less that 30.  It is believed that the reduction is largely due to greater awareness and people taking thunderstorms more seriously.  During the week, challenge yourself to learn more about lightning and how to stay safe.

Lightning rods, and the accompanying protection system, are a way to keep your home safe from lightning.  They are designed to protect a house or building from a direct lightning strike and, in particular, a lightning-initiated fire.  Lightning protection systems do not prevent lightning from striking a structure, they intercept a lightning strike, providing a conductive path for the harmful electrical discharge that follows and disperses the energy safely into the ground.  The components must be properly connected, or bonded, to minimize the chances for any sparks or side flashes to occur.  Lightning rods protect a structure from direct lightning strike, but a complete protection system is needed to help prevent electrical surges and possible fires caused by lightning entering a structure via wires and pipes.  Gas piping may also need lightning protection.

Lightning can enter a structure from three main ways: a direct strike, through wires or pipes that extend outside the structure, or through the ground.  Once in a structure, lightning can travel the electrical, phone, plumbing, and radio/television reception systems.  Lightning can also travel through metal wires or bars in concrete walls or flooring.

If your Allendale home has suffered a lightning-initiated fire, call SERVPRO of Holland / West Ottawa County today, 616-396-8180.  We are Here to Help®